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Hello Xpress is a logistics service provider in Nepal that offers fast, secure, and reliable delivery solutions across all 77 districts. It simplifies parcel delivery and logistics management, ensuring real-time tracking and professional handling for both personal and business shipments.

## Reliable Delivery, Every Time

We are committed to providing a smooth and dependable delivery experience for every customer and business.

Fast & Reliable

Efficient delivery services designed to get your parcels where they need to go, on time.

Nationwide Coverage

Connect with customers across Nepal through our growing delivery network.

Same-Day COD Settlement

Fast and convenient COD settlement to help businesses manage their payments efficiently.

Real-Time Tracking

Know where your shipment is and stay informed throughout the delivery journey.

Affordable Pricing

Cost-effective logistics solutions designed for businesses and online sellers.

Safe & Secure Handling

Every parcel is handled responsibly to help ensure it reaches its destination safely.

Dedicated Business Support

Practical logistics support designed around the needs of e-commerce sellers and businesses.

You can reach our support team through phone, WhatsApp, or email. Please share your query and parcel/tracking details, and our team will assist you as soon as possible.

Customer can track their parcels directly from the track page. Go to Track/Search Parcel and enter the tracking number to view the current status, location, and delivery updates.

Simply register as a merchant, create a delivery request from your dashboard, enter the receiver and parcel details, and submit the order. A HelloXpress rider will pick up your parcel from your location and deliver it to the customer. You can track the shipment using the tracking ID throughout the delivery process.

Yes, you may request to hold a parcel for more than 3 days before home delivery, subject to our operational policy and available holding capacity. Please contact HelloXpress support with your tracking ID and preferred delivery date. Our team will confirm whether the parcel can be held and whether any additional holding charges apply.

Yes, product exchange can be arranged depending on the merchant’s exchange policy and the parcel type. Please contact the merchant first to confirm that the product is eligible for exchange. Once approved, HelloXpress can coordinate the pickup and delivery of the replacement product, subject to applicable delivery charges and service availability.

Delivery to cantonment areas and other restricted locations may be subject to access and security restrictions. If our rider is not permitted to enter the premises, we may arrange delivery at the nearest accessible gate or designated pickup point.

Please provide the complete address and recipient’s contact number when placing the order. Our operations team will confirm whether doorstep delivery is possible for that location.

Yes, absolutely! You don't need a Facebook page to register as a merchant with HelloXpress. You can create your merchant account directly and use our dashboard or mobile app to book and manage your deliveries. Our team is also available to assist you with the registration process if needed.

HelloXpress delivers a wide range of everyday products and e-commerce parcels, including clothing and fashion items, electronics and accessories, cosmetics, household products, books and documents, packaged dry food, gifts, and other general merchandise.